BY Christine Wanjala.
In today’s fast-paced and constantly evolving business landscape, customer engagement has become more vital than ever before. This is why on Friday, 5th July 2024, the Management team of Nzoia Sugar Company held an open stakeholder engagement forum with molasses customers at the Company’s training Centre to discuss service delivery tenets and gather feedback.
During the engagement, the room was filled with a buzz of excitement as the customers shared their thoughts and ideas on how best the company could improve their services.
Some of the issues raised included the appropriate time to pay, with customers requesting to draw molasses before payment. Other issues revolved around timely communication during price changes, customer care where they requested to be served without discrimination and improvement on system operations.
CPA, Ezron Kotut the Company CEO, promised the customers that the systems will be improved for efficient customer service and that going forward operations will run smoothly. He added that pricing and communication on the same will be done on time too as he urged the customers to be free to report any cases of poor service delivery to him. He concluded by advising the customers whose permits had expired to renew them to avoid disappointments.